Terms Of Purchase
Our normal delivery times are 7 days.
ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest.
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
When exercising your right of withdrawal:
You must announce that you regret it. The message should be sent to us yuliia.creates@gmail.com. In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.
From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the product's original value in the case of a used or damaged product.
The right of withdrawal does not apply if:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
Products that have the character of sealed sound or image recording and where the seal has been broken by you.
Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal.
Goods that can quickly deteriorate, for example food.
Loose numbers of newspapers or magazines.
Claims
We inspect all products before they are sent to you. Should the product still be damaged or wrongly dispatched when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
Product information
We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.
Personal data
By shopping at Creates YS, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
What is personal data?
Personal data is all information that can be directly or indirectly attributed to a natural person.
Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you.
Marketing, campaigns and similar mailings take place with your consent.
Payment provider
When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
Shipping Company
In order to deliver your orders and complete our contract, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.